Returns can be done within 30 days of receipt as long as the product is in unopened, unused condition. Customer pays all shipping return fees unless it is a defective item sent by the Green Lady Shoppe. Any defective products sent by Green Lady Shoppe will evaluated via emails & photos within 30 days of receipt. Upon discovery of genuine defectiveness, Green Lady Shoppe will cover all costs for shipping and will refund or exchange the product based on what the customer prefers. Certain items have manufacturer warranties, the customer is responsible for registering any such products. If the customer breaks a product due to improper use, Green Lady Shoppe will not refund or exchange the product.